e-txt Finance Testimonials

“Vertex Mortgage Services are a leading provider of mortgage business process outsourcing and arrears management for a number of well known mortgage lenders using our own internal mortgage servicing system, staff, and collections expertise.

In our arrears management service we always strive to achieve the maximum returns for our clients and any other key objectives they may have through our highly focused and flexible service. We therefore chose and implemented the e-txt™ messaging software over a year ago as a simple, yet cheap and effective means of contacting our mortgage customers who fall into payment arrears. We actually saw it as a quick and easy means of contacting borrowers who have missed a monthly payment on their mortgage, prompting them to ring our mortgage associate teams to arrange alternate payments.

We were able to easily integrate the software with our back office mortgage servicing system by creating a daily list of Contacts, for import into e-txt™. Response rates are immediate and high. Prior to e-txt™ this texting was undertaken manually for upwards of 200 customers a day, thereby saving us at least 2 man hours effort a day (depending on daily volumes). The cost benefit case for us was a ‘no brainer’ as implementation effort was minimal and cost savings immediate and significant.”

Colin P Whittle
Chief Operating Officer
Vertex Mortgage Services