Sending a Message FAQ's

Q. How do I make the “from” field a name instead of a number?

A. Click on “from” when sending a new SMS, type your name in the box provided and leave “is a mobile number” unchecked. Click “Add” and “Okay”. Using a name can be a great idea, promoting brand awareness. It can be up to 11 characters long and you can use different names for different purposes.  

Once your names are added, simply choose which one you want to use from the drop down list next to the “from” field.  

For more details see:http://www.e-txt.com/userguides/How%20to%20set%20the%20sender%20ID.pdf   



Q. What does one message credit cover?

A. One credit = one 160 character message. The character counter monitors this as you are typing a message so that you can stick to one credit if you wish. This is particularly useful if you are sending out thousands of messages at once.  

You can set the message to a maximum of 160 characters by clicking: Tools/ Options/ and on the general tab, uncheck the box “Allow me to enter message greater than 160 characters.”  

To automatically shorten your message in to text speak, use the translator tool.  

Be particularly careful with your character count when using merge fields as the merge field content size may vary considerably between recipients.    



Q. How do I send to a group on e-txt™ Web? 

A. In the left hand navigation menu, right-click on the relevant group name underneath general contacts. Choose send SMS on the drop-down menu. You will see that the group name is in the “To” field. Type your message as normal and click “send”.   



Q. How do I set up an automatic response to a message? 

A. You can set up automatic responses to messages coming in to e-txt™.  

In e-txt go to: Tools/ Message Rules/ New 

The response can be a message that gets sent out to the contact based on their message content/ time of day, their number and more. You can set up different responses, for example, based on the word the messages starts with i.e. “text in/reply “info” for details about our latest offers”. 

For more details see:http://www.e-txt.com/userguides/How%20to%20set%20up%20auto%20response%20messages%20containing%20keywords.pdf